Widerrufsrecht
Shipping Policy
This policy applies to all B2B (Business-to-Business) and corporate orders placed with Raazmor.
1. Order Processing
- Production Time: As our products are custom-made for corporate clients, production lead times will be communicated and agreed upon during the quotation phase. Lead times typically range from 4-8 weeks, depending on the order size and complexity.
- Confirmation: You will receive an order confirmation email once production details are finalized and the initial deposit is paid.
2. Shipping Methods & Costs
- Shipping costs are calculated based on the total weight, volume, and destination of the order.
- A detailed shipping quote will be provided and must be approved before the final invoice is issued.
- We partner with reliable carriers for both domestic (Germany) and international shipping to ensure timely and secure delivery.
Returns & Exchanges Policy
1. Custom Orders
Due to the custom nature of our corporate and B2B orders (including custom logos, colors, and designs), all sales are final. We cannot accept returns or exchanges for items that are not defective.
We highly recommend reviewing all digital mockups and order details carefully before providing final approval. Production will not begin until we receive your signed approval of the final design proofs.
2. Defective or Incorrect Items
- We stand by the quality of our products. If you receive an item with a manufacturing defect or an item that does not match your approved order specifications, please contact us within 14 days of delivery.
- To be eligible for a return or replacement, you must provide photographic evidence of the defect or error.
- Our team will assess the issue and, if the claim is validated, we will offer a replacement of the defective items or a credit, at our discretion.
3. Return Process
- To initiate a claim for defective goods, please email our support team at info@raazmor.com with your order number and details of the issue.
- Do not ship items back to us without prior authorization.